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About Custom-made
Before you place a custom-made order, please read the following details carefully in case of any misunderstandings. Wedding dress custom made service is a personal customization service we presented. After you picked the wedding dress, please send us your personal sizes, which will help us make the perfect wedding dress for you.
Custom-made Needed Time
Wedding Dress: Around 15 days (Can be expedited)
Formal Dress: Around 15 days (Can be expedited)
Useful Tip: It is the best to have your wedding dress custom-made before a month.
Service Commitment
Pre-sales
Provide our customers the design sketch of wedding dress.
Confirm the sizes, patterns and fabrics offered by our customers.
If any alters happened during production process because of craftsmanship, we need to get permissions from our customers.
During Sale
Before we send orders, we’ll confirm receiving address and telephone numbers with our customers.
After we send orders, our customers will be informed of transportation, tracking numbers and online checking website.
After-sales
You can enjoy return or exchange policy within 30 days.
You will get the most prevailing wedding dresses information from now on.
Needing Attentions before Order:
Customers personally pick the patterns, colors and fill custom-made size chart.
See advanced customization for changes of design and patterns.
Choose color, please see samples. But please take slight color difference into consideration caused by shooting environment or the setting of your computer screen.
Needing Attentions after Received the Goods:
Please check whether it was damaged during the transportations.
Please try dress after you hang and iron it, otherwise, you can not see the perfect effect you dressed in it.
Please use low temperature when you are ironing in case damage the fabrics. What’s more, please do not touch dresses with wet hands, and do not consider water stain as dirty stain.
We strictly have wedding dresses custom made according to the size chart offered by our customers, and quality tested before we deliver the dress. After you receive the goods, if there are size problems, please measure your figure size again, and then compare with the size chart you offered us before. And see why the errors happen.
Please do not take the drapes caused by too tight sizes as workmanship problem. If there are many drapes, most of them are because of small sizes offered by our customers. But if the above-mentioned problem happens, we are willing to free alter dresses for our customers, what you need to do is only pay for the freight.

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